Equipment Sales Policy
Returns & warranty
on equipment we sell.
The short version: used equipment carries a 3-month warranty and comes back only for defects, and made-to-order builds are manufactured to your approved spec. Installation workmanship has its own coverage on the install warranty page.
Custom and made-to-order builds
- Returns: Non-returnable. Each box is manufactured to your quoted spec and cannot be restocked.
- Warranty: 1-year guarantee on new equipment, plus a 1-year WFE workmanship warranty when we install.
- Before it ships: You approve the written spec (size, door, refrigeration) before anything goes to order.
Used and refurbished equipment
- Warranty: 3-month warranty on every used unit. Nothing sells as-is.
- Returns: Accepted for defects only, within the 3-month warranty period. Change-of-mind returns are not accepted.
- Tech-checked: Every powered unit is inspected and tested by WFE techs before it sells.
New-surplus panels and components
- Warranty: Manufacturer warranty where the manufacturer provides one; never-installed condition documented with photos.
- Returns: Accepted for defects only. Verify counts and condition at pickup or delivery.
Defective-only returns
Found a fault? Here is the process.
Report the defect
Call (905) 565-0291 or email [email protected] as soon as the fault appears, within the warranty period. Have the invoice number ready.
Show us the fault
Photos or a short video are usually enough. For powered units a WFE tech assesses the fault, at the warehouse or on site.
Repair, replace, or refund
Confirmed defects get fixed in that order: repair first, replacement if repair is not practical, refund if neither works.
- · Change of mind: Used equipment sells at used prices because it moves once. Inspect before you buy; we encourage it.
- · Impact damage: Forklift hits, drops, and transport damage after pickup or delivery acceptance.
- · Improper installation: Faults caused by third-party installation of a unit we did not install.
- · Normal wear: Cosmetic scuffs, dents, and wear consistent with the photographed condition at sale.
Delivery note: check equipment at handover and note any transport damage on the delivery record before signing. Questions about a specific listing belong on the equipment catalog, or call (905) 565-0291, Monday to Friday 9 to 5.
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Get a Quote
Within One Business Day.
Tell us what you need. One of our senior project advisors will personally review your requirements and respond within one business day, with a ballpark number, not a runaround.
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In-House Crews Only
Our long-tenured in-house team does the install. No third-party subcontractors.
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Every unit engineered to your exact dimensions, not pulled from a catalog.
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