World Food Equipment logo, walk-in coolers and freezers, Ontario

Resource · Warranty

Walk-in cooler & freezer warranty, in plain English.

What is covered, what is not, and how to file a claim. Every WFE install carries a 1-year workmanship warranty and a 1-year guarantee on new equipment, with an optional manufacturer compressor warranty up to 5 years. We installed it, so we own the claim.

File a claim: (905) 565-0291 Get a quote on a new build
Close-up of a WFE-branded NSF stainless dial thermometer mounted on a white insulated walk-in panel wall with two Dixell digital temperature controllers hanging beside it on a coiled cable showing live Fahrenheit and Celsius readings, every WFE install ships with calibrated WFE-branded controls under warranty, The Bagel House install, Ontario, World Food Equipment
Coverage at a Glance

Three layers of coverage.

1yr

WFE Workmanship

Panel sealing, door alignment, line set, electrical drops, commissioning. Anything our crew installed, for a full year.

1yr

New Equipment

One-year guarantee on the new refrigeration unit we install: evaporator, condensing unit, and controls.

5yr

Compressor (Optional)

Optional manufacturer compressor warranty, up to 5 years, compressor only. Available on new units. We file the claim on your behalf.

Buying refurbished instead? Refurbished walk-ins carry a 3-month functional warranty on the refrigeration plant. See used equipment →

The Specifics

What's covered, what's not.

Covered

  • ✓ Panel sealing: Seam, joint, and vapour-seal failures from how our crew installed the envelope.
  • ✓ Door alignment: Hinge, closer, gasket, and threshold workmanship on every door we hung.
  • ✓ Line set & electrical: Refrigerant line routing and electrical drops our crew ran.
  • ✓ Compressor: Optional manufacturer coverage up to 5 years, compressor only. We file the claim.
  • ✓ Evaporator & condenser: New refrigeration units carry a 1-year equipment guarantee under manufacturer terms.
  • ✓ Commissioning: Set-point, superheat, or defrost errors found after we handed the unit over.

Not Covered

  • ✗ Impact damage: Forklift, pallet-jack, or racking hits. That is an insurance claim, not warranty.
  • ✗ Operator error: Doors propped open, condenser fans blocked by storage, drain pans never cleaned.
  • ✗ Third-party work: Another contractor opening our panel joints or re-routing our line set voids that section.
  • ✗ Out-of-window failures: Components that fail after the manufacturer coverage period has ended.
  • ✗ Routine maintenance: Coil cleaning, gasket replacement, drain-line treatment. That is operator upkeep.
  • ✗ Water, fire, theft: Roof leaks, voltage spikes, floods, and freight or move damage.

Filing a Claim

Call us first. We handle it.

You do not chase the manufacturer. You do not coordinate between a broker and a sub. One call to WFE, one diagnostic visit, one paper trail.

01

Call (905) 565-0291

Describe the symptom: temperature creep, ice buildup, fan noise, door seal, refrigerant smell. Reference the install address. Dispatch pulls your project file. No portal login, the invoice is your warranty record.

02

On-Site Diagnosis

We prioritize emergency calls on a stocked unit. A WFE technician diagnoses the failure on-site and tells you whether it is workmanship, manufacturer, or out of scope. Office hours are Monday to Friday, 9 to 5; after-hours emergencies may be answered directly, otherwise you get a next-business-day callback.

03

Claim Filed

Workmanship issues are ours to fix. Manufacturer claims on the compressor, evaporator, or controls we file directly with Copeland, Tecumseh, Heatcraft, or KeepRite. You never chase the supplier yourself.

04

Repair & Records

Our crew runs the fix, then you get a written service record showing what failed, what was replaced, and how it tested at completion. The record stays in your project file.

The Fine Print, Without the Fine Print

How the coverage actually works.

How the three layers stack on a new install.
Three layers run in parallel on every new WFE walk-in. Our 1-year workmanship warranty covers everything our crew touched: panel installation and sealing, door alignment, threshold and floor edge, refrigerant line set, electrical drops, and commissioning. New equipment carries a 1-year guarantee, and an optional manufacturer compressor warranty extends compressor-only coverage up to 5 years, depending on whether the build uses Copeland, Tecumseh, Heatcraft, or KeepRite. Panel manufacturer warranties from Norbec and Kingspan run quietly in the background and rarely surface unless there is structural damage. We file all of them on your behalf so you are not chasing a supplier.

Refurbished walk-ins carry a 3-month functional warranty.
Refurbished equipment cannot carry the same coverage as new because the compressor and components have running hours on them. Our standard on a WFE-supplied refurbished walk-in is a 3-month functional warranty on the refrigeration plant: if the unit fails to hold target temperature in the first three months under normal load, we repair or replace the failing component at no charge. Workmanship on the install itself (panels, seals, floor, doors, the line set we ran) still carries the standard 1-year coverage because the install is new even if the equipment is not. We tell every refurbished-equipment customer up front that the trade-off for buying refurbished is a shorter functional warranty, and we price it accordingly. See the used equipment page for what we have available.

Why an in-house crew warranty closes claims faster than a broker warranty.
Most walk-in coolers sold in Ontario come through brokers or general contractors who subcontract the install. When something fails, the broker calls the GC, the GC calls the install sub, the install sub blames the manufacturer, and the operator sits on a warm unit losing inventory while everyone sorts out responsibility. WFE installs in-house. The same crew that built the unit comes back when it fails. There is no chain of subcontractors pointing at each other. That is the single biggest reason a WFE warranty actually closes claims fast: we already know what we did, where the line set runs, and which panel got the trickiest seal.

FAQ

Warranty questions.

When does the warranty start?
From the date of commissioning, not the date you signed or paid. We register every refrigeration unit at commissioning, so the manufacturer warranty clock runs from the day the unit was first operational and holding temperature. Your commissioning record carries that date.

What is the warranty on a new WFE walk-in cooler or freezer install?
WFE provides a 1-year workmanship warranty on everything our crew installed: panels, seals, doors, line set, floor, and commissioning. New equipment carries a 1-year guarantee, and an optional manufacturer compressor warranty extends compressor-only coverage up to 5 years (Copeland, Tecumseh, Heatcraft, KeepRite, or whichever supplier your build uses). Panel systems from Norbec and Kingspan carry their own manufacturer warranty on the insulation and skins. We file all of them on your behalf when a claim arises.

What is the warranty on the compressor specifically?
An optional manufacturer compressor warranty is available up to 5 years, compressor only. Compressor failures are the highest-cost component failure on a walk-in, which is why suppliers offer extended coverage on them specifically. When that coverage is on your unit, we register it at commissioning and file the claim directly with the manufacturer if it fails inside the window. You do not call them yourself.

Is used or refurbished equipment covered?
Yes, on a 3-month functional warranty on the refrigeration plant rather than the manufacturer terms on a new unit. If a refurbished compressor, evaporator, or condensing unit fails to hold target temperature inside the first three months under normal operating load, we replace the failing component at no cost. Workmanship on the install (panels, seals, doors, line set) still carries the standard 1-year coverage because the install is new. Refurbished equipment is priced to reflect the shorter coverage.

What is not covered under warranty?
Physical damage from outside the install (forklift impact, water from a roof leak, racking collapse, voltage spikes, freight or move damage), operator error (door propped open, fans blocked, drains neglected), routine maintenance (coil cleaning, gasket replacement, drain line treatment), and any modifications made by a third-party contractor after install. The first category is an insurance claim. The second and third are billable service. The fourth voids workmanship coverage on the section that was modified.

How fast does WFE respond to a warranty service call?
Our office hours are Monday to Friday, 9 to 5. Emergency calls (temperature failure on a stocked unit) are prioritized; after-hours emergencies may be answered directly, and if not, you get a next-business-day callback. Non-emergency warranty work (a misaligned door, a minor seal issue, a controller calibration) is scheduled around the next available service slot. Emergency calls always jump the queue.

Do I need to register the warranty after install?
No. Your install invoice and commissioning record are your warranty paperwork. We keep a copy of every project file ourselves with the in-service date, equipment serials, and manufacturer registration confirmation. When a claim comes in, dispatch pulls the file by address. Some manufacturers do require their own online registration to activate extended compressor coverage, which we complete on your behalf during commissioning.

Can a third party service my walk-in without voiding the warranty?
Routine maintenance (coil cleaning, gasket swap, filter changes, drain line treatment) by any qualified refrigeration technician is fine and does not affect warranty. Diagnostic and repair work on the refrigeration plant or panel system, however, voids the workmanship coverage on the section that was modified. If another contractor opens a sealed panel joint or re-routes our line set, that section is no longer ours. If you are unsure whether a planned service call counts as maintenance or modification, call us first.

What happens to the warranty if I move locations or sell the business?
The workmanship warranty is tied to the install, not the operator. If you sell the business and the walk-in stays in place, the new owner inherits the remaining workmanship and manufacturer terms once we have their contact info on file. If the unit is physically moved to a new address, the workmanship warranty is voided because re-installation introduces new sealing, alignment, and refrigerant work that someone else performed. The manufacturer warranty on the refrigeration plant typically survives a move, but call us before the move so we can document the original condition.

Related Services

Coverage runs across…

Service Areas

Warranty service in…

Toronto Mississauga Brampton Hamilton Vaughan

Free Quote — No Obligation

Get a Quote
Within 24 Hours.

Tell us what you need. One of our senior project advisors will personally review your requirements and respond within one business day, with a ballpark number, not a runaround.

Free Site Assessment

We visit your location and measure. No assumptions, no surprises.

In-House Crews Only

Our long-tenured in-house team does the install. No third-party subcontractors.

Custom-Designed to Your Floor Plan

Every unit engineered to your exact dimensions, not pulled from a catalog.

Prefer to talk? Call us directly:

(905) 565-0291

Tell us about your project

We respond within 24 hours. No spam, no sales pressure.

Call Now Free Quote