Call the WFE emergency line, (289) 813-5293. It is answered 24/7, and after hours calls forward to our on-call phone. Supermarket refrigeration repair and grocery store cooler repair start with a diagnosis on that call, then our own 313A-licensed technician comes out for a scheduled visit during business hours, any brand, whether or not we installed it. For grocery operators especially, we recommend the remote monitoring package: high-temp alarms text the manager before product is lost overnight. On a critical-cold-chain failure we'll also scope a temporary cold storage trailer so inventory doesn't move into the danger zone. See our
walk-in cooler repair-or-replace page for the full diagnostic framework.